Ramesh
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24,852 votesRamesh supported this idea ·
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2 votesRamesh shared this idea ·
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1,733 votes
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5,341 votesRamesh supported this idea ·
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100 votes
An error occurred while saving the comment Ramesh commentedIn your support interface portal, you guys have the ticket status as Open, Awaiting for response and Solved which is fine.
But if I I report a software bug, there will some conversation in the ticket and finally it will be escalated to QA team and the ticket status will be in Solved status but this is wrong as this is not yet solved also if it's solved and unable to add comment though it's escalated.
I'm unable to track the bug tickets and check if it's resolved or not so I request if the ticket is moved to QA team please change the status of ticket to be backlog or software change or something like that also when you need to some information from the user side, move the ticket status to be Awaiting for response so we can track and report. Hope you guys understand and change this.
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50 votesRamesh supported this idea ·
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An error occurred while saving the comment Ramesh commentedMichael, Could you let me know how did you do this please?
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3 votesRamesh shared this idea ·
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677 votesRamesh supported this idea ·
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579 votes
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27 votesRamesh shared this idea ·
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700 votesRamesh supported this idea ·
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16 votesRamesh shared this idea ·
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2,776 votesRamesh supported this idea ·
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An error occurred while saving the comment Ramesh commentedIt would be better if we have this option for all users.
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3,164 votesRamesh supported this idea ·
Any idea when this will be implemented?