Give warnings of any violation
After being a long-standing user of Grindr, making use of all it has to offer in a respectful and honest way, two days ago my account got randomly banned. No warning. My profile had not changed and in my mind did not overtly break the guidelines. I would like warnings on such drastic action please...as this would help users to rectify any unintentional violation of Grindr‘a rules or guidelines. Removing a users account immediately without warning wipes away the access to a supportive network of people that user has come to know and trust. It also isolates the user at a time when vulnerabilities are at their highest. In fact, in my case, it left me in potential danger as I was meeting with a person from the app and was on my way to meet them as my account got banned. I was traveling far to meet this trusted person. The removal of my account stopped me messaging this person. At that point, I was in a vulnerable position in an unknown place unable to seek help and reassurance from the grindr user I had come to trust. To my original point, please give warnings if a user inadvertently breaks the rules as simply removing them does not help anyone. Users need to know the errors in order to change behaviour whilst using the app.
You’re fucking banning people and no response no way to get resolved now
Higor Mendes commented
Minha conta foi banida por nenhum motivo
Isaac Barraza commented
Do some investigation instead of just believing a person with lots of jealousy and so to that blocking an account
Chastity values commented
To see if ive been deleted, very rude of people instead of just saying no thanks, never been online in my life and it is very toxic
Junior Tye commented
Since it is so easy for users to report other users and have them banned, there so be a penalty for disrespected a person wishes. If a person states on their profile that they do not want to be approached with inappropriate pictures, intended to be some form of a greeting, then that should be honored. It is disrespectful to invade a person space with unsolicited photos of body parts that aren't appealing to people. Some of us don't like that and feel that our wishes are purposely being ignore by some users who choose to ignore what's in our profiles. And you, the people behind Grindr need to know that it is not acceptable for you to say, it's Grindr and you get what you get. If this is supposed to be a safe space and a respectful environment, then the preferences and requests of users should be respected clear across the board. No more of this Grey area non sense. Disrespect is disrespect. And if a user chooses to ignores this, we should be allowed to report them ANZ Grindr should take appropriate actions.
Do not bann the profile out of the blue . At lest warn users two times before banning the profile . Let us know in which part are we violating the rules
Garield Hohman commented
I want to get grindr again I don't why I was banned firstname.lastname@example.org
MADDIE FULTON commented
My account was literally just made today and has already been banned :/. This literally makes no sense 😑. Why and fir what reason. It just said against guidelines. To who's standards because apparently anyone can have your account banned.
Harry White commented
Access to Grindr is a basic human right for a gay person. It is the primary format for sexual interaction in the gay community. Withholding or denying access to Grindr for an individual denies their access to and participation in the gay community.
Grindr bans are issued without fair process or governance based on arbitrary enforcement of vaguely defined rules. We demand:
- clearer and more specific rules, with examples and sufficient detail for a user to know what is and is not acceptable
- a range of punishment activities: including warnings and temporary suspensions of different lengths. Lifelong suspensions should be used only in the rarest and most extreme cases as they are profoundly damaging to the ability of a queer person to fully participate in the gay community
- clear information around the cause of any punishment activity undertaken by Grindr, including sufficient information to launch an appeal
- a detailed and fair appeals process, with multiple steps and an open and transparent format
- representation from the Grindr community in the setting of community standards and the appropriate level of punishment for each breach
- clear reporting on the frequency and nature of bans and other punishment activities undertaken by Grindr, including any patterns of bias by gender identity, race and sexual interest, to observe whether elements of our community are being unfairly overrepresented in grindr bans
- an ongoing commitment to further improvements to and refinements of the Grindr community standards enforcement approach
Doing so will ensure that grindr is a fair and healthy environment, reduce actual rule breaking behaviour by providing clarity so individuals do not break rules and to ensure that grindr is an inclusive environment for all.
Martin juliet commented
Most account are being banned with no intention.
Being reported as abusive because I called the person out as a fake liar, they continually come up with a new profile and continue to contact me and then don’t like it when I reject them, it is them that needs to be warned!
Sheikh Shamim commented
why am i banned ?
Sony Souza commented
Tive a conta a banida sem a mínima advertência prévia, conforme o próprio regimento interno do aplicativo observa, me deparando apenas com a direta punição. Após análise pessoal concluí que o meu perfil estava sendo usado de má intenção por outro indivíduo, de forma que estou sendo punido indevidamente e sem obter êxito na interpelação do caso.
Okafor Obiajulu commented
It's because grindr brands and paints itself as a platform that takes reports seriously, even when most times people(users) report you for the pettiest things like ignoring them, or their insignificant feelings getting hurt just cause you won't give them attention. Grindr has definitely gone to shit, and it shows with most of the current users on there still..
They don't have a way to actually investigate matters, and now they don't even have proper customer support, just a robot emailing a script everytime
Grindr is just a failure of a platform, and that's why people are focusing more on other platforms like Scruff...
More than two weeks of appealing my suspension for impersonation and no word back
The people working on this platform are just as petty as their lame users
I think it's so ridiculous to bann people for minuscule reasons and no warning? What complete nonsense. Being banned should be for serious reasons and not petty grievance from an anonymous user.
There are often triggering words used against members of minority and in particular with my own experience when I am working and not able to respond immediately or I express not a match (another possible tap icon) or interest with individual to salvage ego or save face they have resorted to name calling/race bashing and other primitive behaviours. They then proceed to Block before you can respond.
These slang/acronyms/texts should result in automatic suspension of account for a week + and lead to permanent ban of 3 hate texts are ‘screened’
chink, chingchong, ugly, covid, etc.
This will result in deterring ‘texts’ I’m demeaning and result in respectful and safe space and weed out racist people who get away
John Pettimore commented
I just received a warning stating I need to be nice to people or I might be banned? That's fucking ridiculous. The only time I'm mean to anyone is when they're persistent and send unsolicited dick pics or hairy ass pics.
Do I block them? Sometimes. Do I report them? Rarely.
Look at the whole thing, before you get angry with Me. There is a reason I call someone an idiot. It's mostly asking the question "Are you fucking stupid?" This question is a simple yes or no answer, I'm not sure how they are offended by it. If said mutual participant in conversation answers yes, I will treat them as such. If they answer no, I dig deeper. Maybe English is their second language, or something like that? No, typically it's some jerkoff who sees my profile and is angry I'm not interested in their form.
So next time someone blocks or reports me, look at both fucking sides.
Jason S commented
I totally agree. I was very close to reporting them to the media about this, on behalf of my close friend. It's just not on. Imagine getting banned after only being a member for a couple of weeks?! Grindr will just say you're banned and won't tell you why, or provide evidence of any wrong doing. That's just crap!!!
I believe that there should be an option to logout from Banned and suspended account. So that we don’t have to delete the app
Nashville Grindr Guy commented
I've been hearing that many users are getting banned lately. This happened to me last month. I purchased the "Grindr Unlimited Day Pass" which was $9.99 ($10.22 total w/ tax).
Everything was going good for about an hour and I had a guy lined up to come over. Right as I was about to give him directions to my house, I got a pop up saying I was banned!
"Your account has been suspended for violating our Guidelines or Terms of Service."
I tried logging out and restarting the app, but kept getting the "BANNED" screen. I was so pissed, I needed to get laid that night and Grindr prevented that! I filed a support ticket and waited. I waited for days, then weeks.
Finally two weeks later "Sofia" reply stating that they banned me by mistake!
SofiaMonday at 18:49
Thank you so much for reaching out to us, and apologies for the delay in our response. We know it's not nice to be kept waiting.
Sorry for the inconvenience here, my name is Sofia and I will be assisting you today.
Your account was mistakenly banned by an automated rule designed to catch spam-like activity on Grindr. This rule is meant to catch activities such as an unusually high amount of messages being sent in a very short time. We recently fixed an error where this rule was also mistakenly catching group chat activity.
We have reviewed your account and can see that you're not a spammer, so we’ve gone ahead and unbanned your account. However, if you were sending out many messages in a short amount of time for any reason, please slow down so as not to be caught by this rule again in the future. This system is part of our anti-spam efforts, which you know are critical to keeping Grindr a safe and positive environment.
Hope this helps. Let us know if you have any questions or if you need further assistance.
Thank you for being a part of our Grindr family ￼
Sofia @ Grindr Support
Notice: she conveniently didn't address my request for a refund. I had to go to my credit card and file a fraud complaint with them which will take a month to resolve!
GRINDR NEEDS TO STOP BANNING ACCOUNTS AUTOMATICALLY BECAUSE PEOPLE ARE TYPING TOO FAST OR CONTACTING TOO MANY PEOPLE IN A SHORT TIME PERIOD. THERE MUST BE A BETTER WAY!