Dear Grindr Support Team,
I am writing to express my profound disappointment and extreme frustration with the recent changes implemented in the Grindr app, particularly affecting long-term Xtra subscribers like myself. I have maintained an active Xtra subscription for several years, during which time I have been highly satisfied with the service and the enhanced features it provided. However, these latest updates have significantly diminished the value of my subscription, making it feel almost indistinguishable from a free account.
Specifically, I have noticed the following detrimental changes:
1. Age Filter Limitations: Previously, users could select specific age ranges with precision. Now, the filter is restricted to only +/- 5 years, which severely limits the ability to find compatible matches. This change feels arbitrary and counterproductive, reducing the app’s usability and personalization options that were a key selling point for the Xtra subscription.
2. Explore Feature Restrictions: The “Explore” function, which allows viewing profiles in other locations, has been drastically limited to unlocking only 5 profiles per day. This is a massive step backward, as it hinders the exploratory aspect of the app that many subscribers rely on, especially for travel or expanding connections.
These modifications are not only inconvenient but will undoubtedly cause widespread confusion, frustration, and annoyance among countless other Xtra users. What is the purpose of paying for a premium subscription if the features are being eroded to the point where they mirror those of a free account? It raises serious questions about the value proposition of Xtra and erodes the trust I have built with Grindr over the years.
I strongly urge you to reconsider these decisions and revert to the previous, more flexible features. Failing to do so will likely lead to a significant backlash from the subscriber community, potentially resulting in cancellations and negative feedback. As a loyal customer, I hope you will take this feedback seriously and prioritize restoring the full benefits that justified my ongoing subscription.