Grindr support should respond quicker to support emails. Especially when users are making threats against others.
I sent an email five days ago in regards to a situation that happened in the app. A user used my photo to post as his photo and wrote defaming comments on it and reposted it. The user then got others to do the same. I received multiple threats for my safety from the user who originally posted it and others that contacted me. I am waiting to hear back from Grindr to ensure that those profiles have been suspended and to get information for my police report. The lack of speed at which grindr has responded is alarming and questions the care and safety for all users and urgency to important situations. I can’t help but feel like if I was a trans person that this situation would already have been taken care of and I would’ve already received a response from Grindr, however, since I am a gay male, it seems like it’s not important for Grindr to take this serious. The threats made against me were serious and I fear my safety and well-being online using the Grindr app. I’m posting this year in hopes that somebody from Grindr who cares will actually do something about this and get me in touch with the appropriate people to handle the situation and somebody to respond to my messages that I’ve sent. My email that I am registered to post this with is the same email that I have sent messages from as well as what my account is registered under. I hope to hear from someone soon, thank you.
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Michael Raby commented
It took almost 3 week for a response to an email. and after 3 more emails my problem still hasn't been resolved. I was told that It was
my devise and after 2 other phones and a tablet im still havin problems 3 devices can't be having the same issue