It's great giving users a platform to have a voice and share the struggles of your system, to vote on issues , obstacles, and quite frankly point out some very basic logical break/fixes. Of data gathered - I hope it is being gathered and not just smoke and mirrors- how is it being used, to better improve your system for the end user, to streamline or group like functions, code in a manner that isn't redundant or untouchable.... what truly is your goal by giving a voice, and are your goals being met?