Customers who buy your product not only expect the app to work as describe and by reporting an issue with the UI, or anything else, also expect to be dealt with by a human being. The app develops faults, glitches, errors which are inevitable and that is understood to a point. Sending an automated, pro-forma reply to customers is not only unprofessional but also a lack of respect for the loyalty those customers show the Grindr app. It must be an priority to develop an in house, human populated, customer focused service which has for primary objective the care of loyal customers and all users. Mass migration to competitors do not happen only to others. It happens when one stops truly caring about their customer and focuses on activities which do not promote rewarding that loyalty. And one final option here... The gesture of goodwill is not the tool of the weak... It is the arm of the strong...