Getting UNBANNED must be faster - via live chat support or a 'second chance' feature
Hi all,
I just got banned while talking to a mate on Grindr. Out of the blue. No warning, no explanation, no nothing. This is all but ridiculous!
I've been using the app for, I don't remember how long now - 6+ years maybe, as it's still not possible to check account creation date despite my feedback to Grindr on the subject months ago - and their system banned me in an instant as if I was using fake ID, advertising, selling, you name it bannable misconduct. Obviously, none of these apply. Yet no first or second warning, nothing at all - just a 'Your account has been banned for violating our Guidelines or Terms of Service' message while I was online and chatting.
This said, I'd like to call for the introduction of a live chat service for users to be able to contact Grindr Support directly and in real time. Right now I'm not even sure whether my in-app report got sent or delivered, as there was no confirmation of any kind neither on-screen, nor via e-mail.
Another suggestion would be the implementation of a 'Second Chance' option that allows offenders to avoid getting permanently banned until another violation. Often, as in my case (although, mind you, I still don't know why I got banned), mistakes do occur - be it on user or app's side - and having the ability to 'postpone' a ban until human Support has decided whether it was a genuine offence that deserved or a ban or a second chance, or it was a mistake due to automated measure in place to prevent abuse.
My only and rather wild guess would be that I got banned for sending my mate a link to show him something. However, I've sent links before and there's never been an issue. I don't remember using an URL shortener though such as bit.do (as in this case). So, if this is what got me banned - a genuine, non-harmful link - I believe it would help many guys to know what EXACTLY is forbidden to send in a private (yeah, right - "private") message and what isn't. How was I even remotely supposed to know using this specific shortener could get me banned? Like, seriously!
Hoping for your support on this, lads.
Kind regards!
Doondie
shared this idea
We now link directly to a help page and ban appeal form when you get banned. Moderators typically review and respond to ban appeals within 1-2 days.
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Andrew commented
Sorry I flagged as inappropriate on accident but yes getting banned for no reason is complete and total BS
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Sam
commented
Well I got banned for no reasons. I got nude pics of guys constantly sending to me and those guys are ok. But I just send one guy that and hola I got banned. I lost all my money for a yearly subscription and all ****. No reason. Well thank you for taking my money.
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[Deleted User]
commented
Why am I banned
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Anonymous
commented
Why i get banned
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Anonymous
commented
My account was banned and I don't know what's the reason
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Display Name
commented
Yep, I was banned, too. I was able to get a little information about the reason. I was told I engaged in "spammy activity". The only thing I can come up with is I was chatting with two people I hadn't chatted with much before. In both cases, I offered my cell phone # and e-mail address as alternative ways to contact me, in case they didn't see me logged in and on-line. I did NOT solicit their phone numbers or e-mail addresses, and was only offering a "back up" plan for communication. In retrospect, I probably shouldn't have offered my information so soon in the conversation. I've had spammers who start off by trying to get me "off-line" from Grindr immediately, so they won't be under scrutiny - they'll either ask for my number or offer theirs and say "Let's chat in private". But I did no such thing. True spammers send out large volumes of messages in the hopes someone will "bite". All Grindr had to do was look at my chats to see that that's not what I was doing.
So, guys beware of offering your phone # or e-mail address! Who would have thought doing something so innocent would get you banned!?! Grindr should clarify this somewhere.
After numerous appeals, I was told "bye bye and good luck". I will now be bad-mouthing Grindr to everyone I know.
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Anonymous
commented
I got banned for no reason after 7 years. Wtf
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Michael
commented
Same here, if they continue on with this, they will go out of business. Scruff has an average 4.6 rating. Grindr - 3.6, mainly for the reason of bans. I fully support security if users and banning those who made a violation. But Grindr seriously needs to up the game in having quality support staff and review procedure in place that will allow for people to be very clear on what they got banned for, they must communicate the reason, and it must be legit. Otherwise Grindr is creating a system of false reports and hatred.
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Von
commented
I’m banned for no reason, will my account be unbanned?
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Anonymous
commented
I too was banned from the app,not knowing what I did!! Whatever it was please please forgive me!! Seriously!! And
I enjoy the app and would love to be back on this app!!
Again,forgive me!!
Sincere thanks,
Paul jones -
Mat
commented
Haw do I get unband from grinder?
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Mat
commented
Hi
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Anonymous
commented
What did happen I had the account banned but also the possibility to make another new account on the same device for no reason no explanation what so ever...
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Anonymous
commented
Same thing happened to me! I was banned for life off of grindr for absolutely no reason on May 19th. And they gave me the same blanket statement about violating guidlines.
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KaAn
commented
This is zo stupid! I got banned for no reason! The support system also sucks!
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Edchen
commented
I got banned few days ago. Try to contact them .. but holy ...**** robot keep answering and banded. Banded without reason .
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Fred
commented
Yep, I'm banned as well. Same thing I violated no rules whatsoever totally respectful not into drugs just looking to hook up. Frustrating because I can't find any other app with real people on them.
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Giulio
commented
My account was banned yesterday for no reason, Indeed the thing is absurd, I received harassment and continuous unwanted messages from a user that I proceeded to report and nevertheless I was banned!
I would like to receive a plausible answer, every account I enter now blocks it, because I think they blocked the device!
Solutions ??
Thanks -
Paulo Gonçalves commented
They use your mac address...so even if you create a new profile with the new email they will block you .. The only option is to buy a new phone...
If you try to sell the new owner will be blook too.
GRINDR should be sue for the break of privacy as even if you request to delete all your data they will not delete -
Anonymous
commented
Stop being a bunch of fairy *****, would be a great start