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Getting UNBANNED must be faster - via live chat support or a 'second chance' feature

Hi all,

I just got banned while talking to a mate on Grindr. Out of the blue. No warning, no explanation, no nothing. This is all but ridiculous!
I've been using the app for, I don't remember how long now - 6+ years maybe, as it's still not possible to check account creation date despite my feedback to Grindr on the subject months ago - and their system banned me in an instant as if I was using fake ID, advertising, selling, you name it bannable misconduct. Obviously, none of these apply. Yet no first or second warning, nothing at all - just a 'Your account has been banned for violating our Guidelines or Terms of Service' message while I was online and chatting.

This said, I'd like to call for the introduction of a live chat service for users to be able to contact Grindr Support directly and in real time. Right now I'm not even sure whether my in-app report got sent or delivered, as there was no confirmation of any kind neither on-screen, nor via e-mail.
Another suggestion would be the implementation of a 'Second Chance' option that allows offenders to avoid getting permanently banned until another violation. Often, as in my case (although, mind you, I still don't know why I got banned), mistakes do occur - be it on user or app's side - and having the ability to 'postpone' a ban until human Support has decided whether it was a genuine offence that deserved or a ban or a second chance, or it was a mistake due to automated measure in place to prevent abuse.

My only and rather wild guess would be that I got banned for sending my mate a link to show him something. However, I've sent links before and there's never been an issue. I don't remember using an URL shortener though such as bit.do (as in this case). So, if this is what got me banned - a genuine, non-harmful link - I believe it would help many guys to know what EXACTLY is forbidden to send in a private (yeah, right - "private") message and what isn't. How was I even remotely supposed to know using this specific shortener could get me banned? Like, seriously!

Hoping for your support on this, lads.

Kind regards!

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Doondie shared this idea  ·   ·  Report…  ·  Admin →
completed  ·  Alice Hunsberger responded  · 

We now link directly to a help page and ban appeal form when you get banned. Moderators typically review and respond to ban appeals within 1-2 days.

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  • perrie commented  ·   ·  Report

    My account works on my old android phone, but when I sign into iPhone, it says account banned. Can anyone help?

  • Ella Worehead commented  ·   ·  Report

    They ban for no reason at all. However, I've got unbanned on Grindr by doing factory reset and using a new phone number via DatingZest Grindr service to bypass verification.

    After that I've used new photos, new email. It's working fine now. Even Matches are going strong then before.

  • Martin Finnerty commented  ·   ·  Report

    I’ve been banned from Grindr for over three weeks now so saying moderators respond in 1/2 days is definitely not the case. I’ve been using Grindr for I guess five years now maybe even longer and I have no clue why I got banned .

  • C0000L GUY commented  ·   ·  Report

    I had been using grindr for 5+ years with the same account. On Nov 14, I got banned. I filed an appeal to unban my account on the same day. I have not received any response back from grindr until now. I never violated bullied no one. Never had any problem in 5 years. I have a humble request. Please give me a second chance and unban my account

  • Ryan Allen commented  ·   ·  Report

    Agreed. It is way too easy to get people banned for no reason other than reporting them. This is likely a calculation on Grindr’s part - erroring on the side of caution to protect themselves than investing in the resources to ensure a fair experience for its users. It’s a shame and just shows we need more options when it comes to gay dating / hookup apps to break the monopoly that Grindr currently holds on the market. As users leave the app, Grindr’s tune will surely change..

  • Amjad Shaik commented  ·   ·  Report

    Dear sir I request you please unband below mentioned I'd
    1516026

  • Peanut P commented  ·   ·  Report

    Sad thing about this is I was banned too for absolutely no reason or warning of any kind. I missed out on a very important connection because of this. My account is real and never violated any rules

  • Davantae commented  ·   ·  Report

    Yeah it's crazy how you get ban for no reason and you haven't been on the app for 3 days

  • Anonymous commented  ·   ·  Report

    Same issue here, the solution offered is not a solution for the problem described so I don't understand why this is marked as answered. The question is live chat support for random bans. It happens to me yesterday in the middle of a chat with a friend just random account banned.

  • Anonymous commented  ·   ·  Report

    Hi ,
    Unfortunately I am bringing the same issue here .
    I have been using grindr since 5-7 years and without any reason all of sudden I get notifications that my account is banned :(
    It’s really sad …
    Why ?????

  • Jake Johnson commented  ·   ·  Report

    I got banned because a twink got upset because I didn’t want to hookup with him so he decided to call me the N-word (hard R) and block me so I couldn’t report. So I called him out publicly and they banned me. So much for being anti-racism. Thanks for telling Black users they should tolerate that behavior

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