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Getting UNBANNED must be faster - via live chat support or a 'second chance' feature

Hi all,

I just got banned while talking to a mate on Grindr. Out of the blue. No warning, no explanation, no nothing. This is all but ridiculous!
I've been using the app for, I don't remember how long now - 6+ years maybe, as it's still not possible to check account creation date despite my feedback to Grindr on the subject months ago - and their system banned me in an instant as if I was using fake ID, advertising, selling, you name it bannable misconduct. Obviously, none of these apply. Yet no first or second warning, nothing at all - just a 'Your account has been banned for violating our Guidelines or Terms of Service' message while I was online and chatting.

This said, I'd like to call for the introduction of a live chat service for users to be able to contact Grindr Support directly and in real time. Right now I'm not even sure whether my in-app report got sent or delivered, as there was no confirmation of any kind neither on-screen, nor via e-mail.
Another suggestion would be the implementation of a 'Second Chance' option that allows offenders to avoid getting permanently banned until another violation. Often, as in my case (although, mind you, I still don't know why I got banned), mistakes do occur - be it on user or app's side - and having the ability to 'postpone' a ban until human Support has decided whether it was a genuine offence that deserved or a ban or a second chance, or it was a mistake due to automated measure in place to prevent abuse.

My only and rather wild guess would be that I got banned for sending my mate a link to show him something. However, I've sent links before and there's never been an issue. I don't remember using an URL shortener though such as bit.do (as in this case). So, if this is what got me banned - a genuine, non-harmful link - I believe it would help many guys to know what EXACTLY is forbidden to send in a private (yeah, right - "private") message and what isn't. How was I even remotely supposed to know using this specific shortener could get me banned? Like, seriously!

Hoping for your support on this, lads.

Kind regards!

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Doondie shared this idea  ·   ·  Report…  ·  Admin →
completed  ·  Alice Hunsberger responded  · 

We now link directly to a help page and ban appeal form when you get banned. Moderators typically review and respond to ban appeals within 1-2 days.

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  • Garry commented  ·   ·  Report

    I was banned for no reason and appealed and they just kept coming back saying I didn't know follow terms and conditions which is not true. They never provided me with any reason why I was banned. How evil is this, just think about it. Gay men have been banned, shunned, kept in dark places their entire life and now you join a gay app and it bans if you if someone disliked you. How evil is that...

  • kataza amadoda commented  ·   ·  Report

    My device got banned for no reason,can someone please help me urgently

  • Giarifali commented  ·   ·  Report

    I've been banned and I don't know why

  • Anonymous commented  ·   ·  Report

    This happened to me, twice because the bann seem to be linked to the phone, but I’ve filled a form asking to explain at least the reason, but it’s been a month or so and no reply

  • Anonymous commented  ·   ·  Report

    Kindly remove my account from banned list

  • Doondie commented  ·   ·  Report

    @Dom · October 18, 2020 3:32 AM
    You just submit a ticket to ask for the reason for your account suspension. You can present your point of view if you suspect what could be the reason and wait for a reply. Once you've got a reply, you then politely explain the situation, providing further details or evidence if you have any. Just check the very first (oldest) comments in this thread. It took 3 weeks overall for my account issue to get resolved.

    Feel free to message me on Discord at Sun#0314 if you wanna talk about it. Unfortunately, one just gotta be patient and *hope* they get a customer support rep who doesn't act like a bot but a human being.

    Good luck! o/

  • Dom commented  ·   ·  Report

    Hey I’m sorry but hiw did they unbanned you ? I believe that I’ve beem banned for the wrong reason as well.

  • Anonymous commented  ·   ·  Report

    How to UNBANNED my account.
    Pls help

  • Anonymous commented  ·   ·  Report

    They give zero chances, once banned , banned for life

  • Anonymous commented  ·   ·  Report

    Banned for no reason! What is going on Grindr?!

  • Anonymous commented  ·   ·  Report

    My account was banned and I don’t know why . The only thing I can think of is that a guy asked for pics of me but I was busy at work and hadn’t responded with an answer. Went back later that evening and boom banned. Did that make him that mad to report me ? So confused . I can’t even get customer service to even respond at all and it’s been 2 weeks now. I’ve had the app for many years and never been banned . What is wrong with the people who work for customer service . GRINDR get it together please. People do have friends they would like the chat with. Unban my account. Thanks

  • hungtop commented  ·   ·  Report

    my account got randomly suspended for absolutley no reason and when i tried to contact support 3 times then they dont get back to me with no answers, they just close my request and they make it as solved, this is getting rediclous seriously, someone must take necessary actions

  • Doondie commented  ·   ·  Report

    Don't stop complaining and posting about their terrible support service, guys. If you're not vocal about it, they'll just keep ignoring the matter of automated blocks, report abuse, as well as disgusting support replies, assuming you even get a response.

    Meanwhile, look for better apps and share with the rest. If I get banned again, I'll switch back to Planet Romeo (Romeo Uncut app), although I hate their new website.

    For those who can no longer register an account using their phone, there's this BlueStacks computer programme that simulates an Android OS on your PC. You can then install Grindr on it and hopefully be able to create an account and get in touch with your mates.

  • Anonymous commented  ·   ·  Report

    What is going to change with me posting a comment!!! I've explained it all before with no answers!

  • Bryan Evangelista commented  ·   ·  Report

    Can you unbanned it Grindr? What's wrong you banned my account without my permission???

  • Bryan Evangelista commented  ·   ·  Report

    How can I bring back my account idont want to make another account..

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