Getting UNBANNED must be faster - via live chat support or a 'second chance' feature
Hi all,
I just got banned while talking to a mate on Grindr. Out of the blue. No warning, no explanation, no nothing. This is all but ridiculous!
I've been using the app for, I don't remember how long now - 6+ years maybe, as it's still not possible to check account creation date despite my feedback to Grindr on the subject months ago - and their system banned me in an instant as if I was using fake ID, advertising, selling, you name it bannable misconduct. Obviously, none of these apply. Yet no first or second warning, nothing at all - just a 'Your account has been banned for violating our Guidelines or Terms of Service' message while I was online and chatting.
This said, I'd like to call for the introduction of a live chat service for users to be able to contact Grindr Support directly and in real time. Right now I'm not even sure whether my in-app report got sent or delivered, as there was no confirmation of any kind neither on-screen, nor via e-mail.
Another suggestion would be the implementation of a 'Second Chance' option that allows offenders to avoid getting permanently banned until another violation. Often, as in my case (although, mind you, I still don't know why I got banned), mistakes do occur - be it on user or app's side - and having the ability to 'postpone' a ban until human Support has decided whether it was a genuine offence that deserved or a ban or a second chance, or it was a mistake due to automated measure in place to prevent abuse.
My only and rather wild guess would be that I got banned for sending my mate a link to show him something. However, I've sent links before and there's never been an issue. I don't remember using an URL shortener though such as bit.do (as in this case). So, if this is what got me banned - a genuine, non-harmful link - I believe it would help many guys to know what EXACTLY is forbidden to send in a private (yeah, right - "private") message and what isn't. How was I even remotely supposed to know using this specific shortener could get me banned? Like, seriously!
Hoping for your support on this, lads.
Kind regards!
Doondie
shared this idea
We now link directly to a help page and ban appeal form when you get banned. Moderators typically review and respond to ban appeals within 1-2 days.
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Anonymous
commented
I was banned myself the other day - RIGHT IN THE MIDDLE of giving someone my address to meet up (so that was ruined). I replied to them and their support write back within minutes saying my profile violated their standards and was reported. There was nothing even in it (just pic of my face and chest, and my text was very neutral, no racist nor hateful preferences, nothing at all offensive).
I emailed them and they told me "we regret to inform you that the ban will never be lifted". I replied again with a screen shot of my profile (a friend sent that to me) asking them to POINT OUT … That was weeks ago and it was never answered. I repeated the SAME email, asking what happened and never herd back. Like most mean people on the app itself - Looks like the support team also singled me out and blocked me.
Yet I see profiles with stuff like "If your over 30 F-- You", or "No Asians", etc … Even with vulgar, racist, and hateful comments RIGHT in their main LINE and profile!!!! Yet I saw those on the app for many months, never banned. So what gives?
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Chas
commented
same happened to me... what gives?? I read, re-read, then re-read again and I can't see anywhere that I violated any of the "community guidelines" so what gives?
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Anthony
commented
I guess it was my turn to get banned! Have absolutely no idea why. I've been using Grindr for years and never had an issue. I reviewed their terms and guidelines, and nope - haven't run afoul of any of those but still banned. Really frustrating too since I was making plans to meet someone this weekend! He probably thinks I'm just a jerk who blocked him now. Thanks Grindr, what if he turned out to be "the one". Now you've violated my terms of service and guidelines.
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DA
commented
I was blocked two days ago for no apparent reason. Honestly no idea what it could be. I think they've made a mistake but can't get a reply from their help email.
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Anonymous
commented
Please unbanned my account now
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Nigel Orr commented
New user.. spoke to 3 people and.now a ban ? Why...
If I have.done.something wrong all I ask is to know what -
Aaron Duncan
commented
I want to know why I was suspended. perthbimate
Regards. Aaron Duncan -
who gives a f
commented
amen! these amateurs, who runs this ****. The connection and message delivery sucks, and customer service just plain awful.
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Truly
commented
I couldn't agree with you more. My profile was suspended nearly a week ago, and I can't seem to get a response from someone at Grindr.
Last month I was stronged armed to update my profile. I lost all my data in result of the update. It took someone over a month to get back to me. Apparently the over whleming support requests they received during pride, delayed their response. apprently they didn't have enough staff to answer emails in a timely fashion.
I wonder what's the excuse now.
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Doondie
commented
22 days later my issue got finally resolved. Seriously, over 3 weeks for a simple ban removal. A ban I didn't even know I could get while having a genuine conversation, as there's no warning about that anywhere. pff
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Doondie
commented
Over 16 days of waiting for a reply to my support tickets - one via app, one via website. There hasn't been even receipt confirmation by Grindr Support. This is just unbelieveable...
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Doondie
commented
It's been over 8 calendar days and there has been no response to my support request. Is Grindr running on auto pilot? That's really disappointing.
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Ffhg
commented
My Account has got suspended due to no reason suddenly. reactivation took too long.