Getting UNBANNED must be faster - via live chat support or a 'second chance' feature
Hi all,
I just got banned while talking to a mate on Grindr. Out of the blue. No warning, no explanation, no nothing. This is all but ridiculous!
I've been using the app for, I don't remember how long now - 6+ years maybe, as it's still not possible to check account creation date despite my feedback to Grindr on the subject months ago - and their system banned me in an instant as if I was using fake ID, advertising, selling, you name it bannable misconduct. Obviously, none of these apply. Yet no first or second warning, nothing at all - just a 'Your account has been banned for violating our Guidelines or Terms of Service' message while I was online and chatting.
This said, I'd like to call for the introduction of a live chat service for users to be able to contact Grindr Support directly and in real time. Right now I'm not even sure whether my in-app report got sent or delivered, as there was no confirmation of any kind neither on-screen, nor via e-mail.
Another suggestion would be the implementation of a 'Second Chance' option that allows offenders to avoid getting permanently banned until another violation. Often, as in my case (although, mind you, I still don't know why I got banned), mistakes do occur - be it on user or app's side - and having the ability to 'postpone' a ban until human Support has decided whether it was a genuine offence that deserved or a ban or a second chance, or it was a mistake due to automated measure in place to prevent abuse.
My only and rather wild guess would be that I got banned for sending my mate a link to show him something. However, I've sent links before and there's never been an issue. I don't remember using an URL shortener though such as bit.do (as in this case). So, if this is what got me banned - a genuine, non-harmful link - I believe it would help many guys to know what EXACTLY is forbidden to send in a private (yeah, right - "private") message and what isn't. How was I even remotely supposed to know using this specific shortener could get me banned? Like, seriously!
Hoping for your support on this, lads.
Kind regards!
We now link directly to a help page and ban appeal form when you get banned. Moderators typically review and respond to ban appeals within 1-2 days.
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Dissapointed commented
I just got banned for no reason as well. I don't talk to the immediate people in my area b/c, 1, I don't have to. 2. Its my account and I can chat with whomever I want to. That door swings both ways. I think someone reported me for no reason as I don't fight or argue with anyone on this app. I think it's really messed up that I've had the same account for 10 years with no issues, to be removed one morning without a warning or heads up. I've paid money throughout the years too. Unacceptable.
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[Deleted User] commented
YES PLEASE
BANNING ACCOUNTS LIKE THIS IS EXTREMELY IRRATIONAL AND UNFAIR TO GUYS WHO ACTUALLY HAVEN'T DONE ANYTHING WRONG OR OFFENSIVE -
Anonymous commented
My account got deactivate..plz help me to recover. No security breached I have done
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Anonymous commented
Seriously The app is ****. I got banned for no reason other yjan the fact that i am uninterested in people in my area. Best thing is just to block folks u are not interested in before they hit you up otherwise they cry to Grindr when you ignore them.
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Anonymous commented
My ex boyfriend is ocd and every Day he makes me blocked please help me
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LeeTre Johnson commented
I was banned and have no clue why? Please help
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Andrey commented
I opened my Grindr this morning and was shocked seeing that I had been banned from the service which I used almost for 3 years.
Please re-activate my account, as I this was my only application to communicate with my friends on Grindr!
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Dante Paje commented
Hi sir/ma'am.im also banned on the Grindr.pleas kindly to reactivate my account again?.
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Anonymous commented
Just got banned for no reason, grindr is ******* ****, waste of app space
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Magd hasson commented
Dear sir/madam my account has been banned by mistake can you please reactivate it back
Many thanks
Regards
Magd hasson -
Anonymous commented
Yep, I got a new phone and was promptly banned out of nowhere last week myself and then quickly reinstated. AND then subsequently banned again—permanently—within 12 hours. I’m totally at a loss for this, as I know I did not violate either their ToS or CG.
But honestly the same local guys are on the other apps for the most part—and frankly the change in UI is welcome. Grindr—if not stale—has become bloated, and the tiered pricing has become ridiculous. If you’re not in a top 5 metro area, there’s no shame to try Scruff, Hornet, or Jack’d, etc. Their prices are more reasonable—if you want the upgrades—and at least 2 of the companies are US-based. (Why the **** are we sending our data and money to the Grindr? China isn’t exactly a leader on gay or human rights these days, and not too long ago the straight prez or ceo said he was personally against gay marriage).
It wouldn’t be such a tragedy if Grindr went the way of MySpace. In fact, gentlemen, I’d recommend we all support other apps in effort to make that a reality sooner than later. The only thing—with this surge of bans—that we should be embarrassed about, is how we let Grindr maintain it’s space in the market after Joel left.
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Anonymous commented
I also just got banned for no apparent reason. Had the account for about 3 weeks now, I don’t engage in anything beyond the terms of service, I report spam bots and don’t post my own nudes or ask for them from others. Logged in after a couple hours offline, checked messages, all fine. Logged out. Logged back in about 10 mins later, new message from an old friend, send him a reply and then I was banned. A live chat to sort this stuff out when I know I’ve not engaged in anything wrong would be really helpful.
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Anonymous commented
This is just crazy, first I was banned for ''Spam'', the guy who supported me ''steve'' says he checked personally and that I was going to be definitely banned, I'm not even sure how is it that they check this....... I ask for proof and nothing happened. I decided to create a new account and it also got banned after 1 day, this time I'm not even able to reach support and I get no answer.
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Anonymous commented
Same as Mark in previous comments - got messages from a "dom" trying to get personal info, answered in frustration until I realized it was a spambot, next thing I know I'm banned. This happened five days ago, I contacted support, still no answer, and I'm losing hope I'm ever going to get one. I find it disheartening, especially since in the last years I did my best to match the great flaws of the app - persistent ads, unreasonable paywall, app overrun by bots, and in general an environment that doesn't promote "healthy" interactions (other dating apps are way better in letting users show their best self) - with all the patience, kindness and friendliness I could find. It's just not decent.
Addendum: it goes without saying that, considered the careless attitude of grindr towards spambots, this comment was posted with a guerrilla mail address. Feeling real bitter tonight.
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Harald commented
Similar here. I only got info that my “profile has been reported for engaging in behavior that breaches Grindr guidelines”, but no explanation whether they verified whether I actually *did* misbehave. So there’s no way for me to know what I did wrong, and so, no way to improve my behavior (if the ban is at all related to that).
My assumption is they use some ill-written algorithm to automatically ban accounts even if some weirdo sends a report for whatever reason, and they don’t spend money on folks to verify whether the allegations are actually true.
For Grindr that’s a money-generation machine - users may get banned for no reason at all, but to stay in the game have they have to buy yet another subscription. And we stupid users let them do that! -
Satish Kumar commented
U banned me with out prior intimation,plz unban me
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Mark commented
Got Banned at 5AM 11/08/19 contacted support, like i said i sent screensaves of "escorts" and play for pay and drug sales, up and running 9;24 AM
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Mark commented
just got banned, a guy was wanting personal info, and wanted me to be a sub, not happening, so i turned the table on him a started being dom, also location was a fraud, yet i get hit up by "Escorts" and blatant drug dealers, i usually screen save those, and sent everyone to support.we'll see how long it takes
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Anonymous commented
Just happened to me. Contacted Customer Service, we will see how long it takes to get a reply.
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[Deleted User] commented
you are lucky that they reinstating your account, now you know what to do if you want to be accepted by Grinder's admin: report all people that are not your type before they report you! or simply fu*k with everybody that write to you if you still want to keep your account, because aparently on Grindr if your are not a bit*h you are nothing...