Getting UNBANNED must be faster - via live chat support or a 'second chance' feature
Hi all,
I just got banned while talking to a mate on Grindr. Out of the blue. No warning, no explanation, no nothing. This is all but ridiculous!
I've been using the app for, I don't remember how long now - 6+ years maybe, as it's still not possible to check account creation date despite my feedback to Grindr on the subject months ago - and their system banned me in an instant as if I was using fake ID, advertising, selling, you name it bannable misconduct. Obviously, none of these apply. Yet no first or second warning, nothing at all - just a 'Your account has been banned for violating our Guidelines or Terms of Service' message while I was online and chatting.
This said, I'd like to call for the introduction of a live chat service for users to be able to contact Grindr Support directly and in real time. Right now I'm not even sure whether my in-app report got sent or delivered, as there was no confirmation of any kind neither on-screen, nor via e-mail.
Another suggestion would be the implementation of a 'Second Chance' option that allows offenders to avoid getting permanently banned until another violation. Often, as in my case (although, mind you, I still don't know why I got banned), mistakes do occur - be it on user or app's side - and having the ability to 'postpone' a ban until human Support has decided whether it was a genuine offence that deserved or a ban or a second chance, or it was a mistake due to automated measure in place to prevent abuse.
My only and rather wild guess would be that I got banned for sending my mate a link to show him something. However, I've sent links before and there's never been an issue. I don't remember using an URL shortener though such as bit.do (as in this case). So, if this is what got me banned - a genuine, non-harmful link - I believe it would help many guys to know what EXACTLY is forbidden to send in a private (yeah, right - "private") message and what isn't. How was I even remotely supposed to know using this specific shortener could get me banned? Like, seriously!
Hoping for your support on this, lads.
Kind regards!
Doondie
shared this idea
We now link directly to a help page and ban appeal form when you get banned. Moderators typically review and respond to ban appeals within 1-2 days.
-
Fred
commented
Yep, I'm banned as well. Same thing I violated no rules whatsoever totally respectful not into drugs just looking to hook up. Frustrating because I can't find any other app with real people on them.
-
Giulio
commented
My account was banned yesterday for no reason, Indeed the thing is absurd, I received harassment and continuous unwanted messages from a user that I proceeded to report and nevertheless I was banned!
I would like to receive a plausible answer, every account I enter now blocks it, because I think they blocked the device!
Solutions ??
Thanks -
Paulo Gonçalves commented
They use your mac address...so even if you create a new profile with the new email they will block you .. The only option is to buy a new phone...
If you try to sell the new owner will be blook too.
GRINDR should be sue for the break of privacy as even if you request to delete all your data they will not delete -
Anonymous
commented
Stop being a bunch of fairy *****, would be a great start
-
Yass
commented
Same thing happened to me yesterday, ******* grindr u can’t even open a new account with a different email. It sucks
-
Tim
commented
I was banned in my small town for no reason other then if you don't want to sleep with the in crowd or gay community here you get reported and banned I reached out to grinder several times with no response.
-
gsun
commented
My account is banned from yesterday. And no reason. I don't think I broke any rules. I just refused to meet someone. The service reply like robot. Where is the freedom of information. I had the account 4 years. Anyone have experience to unbanned it?
-
Anonymous
commented
I just got banned as well for no reason. Emailed support to ask why and they wouldn’t say why. Just that I violated some guidelines. I’m like. What did I do? I don’t recall doing anything but chatting. I think they should give a reason or give a warning of some sort of. We don’t know if we are breaking any rules. But it would be nice to know why.
-
Anonymous
commented
Got banned for no reason. I changed my heading to " Selling Cookies" ( which is true because of the current pandemic) , Then boom, no warning and whatsoever and I've got banned. Totally ridiculous. And the reason that they've given me is this:
Your profile has been reported for engaging in behavior that breaches our guidelines.
These guidelines exist to let our users express freely while also helping us maintain the safe, authentic, and accepting environment we strive to cultivate. Any violation of these guidelines may result in the removal of prohibited content or a permanent ban from Grindr.
Prohibited content and reasons to ban an account may include but are not limited to:
Mentions and/or photos of drugs and drug paraphernalia (including emoji).Advertising is strictly prohibited on user profiles. This includes profiles advertising ****** services (including escort or massage services).
Photos and/or mentions of violence and weapons.Seriously I am baffled
-
Niall
commented
Hey there i got banned no good reason like completely I can't have another account or have the app so ridiculous and reason seems to be not satisfactory. This is so shocking
-
Anonymous
commented
Hi I got banned for like no good reason like completely I can't have another account or have the app so ridiculous and reason seems to be not satisfactory. This is like a shock I have used for 10years and now.....very sick
-
Anonymous
commented
I was ban for no reason while I was busy chatting my mate...please unban my account
-
Anonymous
commented
I just got banned as well! Completely out of the blue and for no real reason! This sucks because I had a lot of good conversations going on there.
-
RafEssex
commented
Hey guys, so unfortunately I got banned on my device as well on 30.04.2020, There is no way u can use app on that device anymore. In this case you do need new device and email. And when it comes to finding out why you got banned just ask them, at first they just kept sending the same email to me i have breached community guidelines. I sent an email back mentioning MY FREEDOM OF INFORMATION AND THAT I GOT ANY RIGHTS TO FIND OUT ANY INFORMATION THEY ARE HOLDING ABOUT ME AND WHY I GOT BANNED. That worked as a charm. The same day They sent me the reason and also attached my profile pictures so i haven't lost anything . Hope this will help out you out guys. keep me posted
-
Anonymous
commented
Is grindr banning your account or blocking your device? I was recently banned and i cant make a new account at all?
-
TRW
commented
I just had the same issue!! Was just banned from Grindr for life. They asked for me phone and device info and then they cut me off after they had that info. There is something going on here for sure and there customer service is terrible!
-
Sant
commented
I got banned for no reason aswell and they arent doing anything about it
-
Anonymous
commented
Why are they all I. April! What’s a grindr doing a mass cull?
-
Rob
commented
I am shocked at the amount of people this has been happening too ... i had 3 separate Grindr accounts, 1 for "dating" and 2 for "fun" all three got banned, the only explanation i got was that I had violated some standards, which was quoted in the email, but no proof of any violation. When I told my roommate about the 3 possible violation he laughed, cause he knows I don't do any of those things. I am very confused by this. I have a feeling it was either someone i wouldn't hook up with, or one of the spam accounts who i liked to tease sometimes, and keep them busy. Regardless, i can say with the utmost confidence that i did nothing wrong, I have been using the app for well over 10 years, and have met many wonderfull people over those years. Grindr you need to fix this.
-
chase
commented
notice how they are all april 2020, i got banned for no reason and they wont even bother to tell me why