Getting UNBANNED must be faster - via live chat support or a 'second chance' feature
I just got banned while talking to a mate on Grindr. Out of the blue. No warning, no explanation, no nothing. This is all but ridiculous!
I've been using the app for, I don't remember how long now - 6+ years maybe, as it's still not possible to check account creation date despite my feedback to Grindr on the subject months ago - and their system banned me in an instant as if I was using fake ID, advertising, selling, you name it bannable misconduct. Obviously, none of these apply. Yet no first or second warning, nothing at all - just a 'Your account has been banned for violating our Guidelines or Terms of Service' message while I was online and chatting.
This said, I'd like to call for the introduction of a live chat service for users to be able to contact Grindr Support directly and in real time. Right now I'm not even sure whether my in-app report got sent or delivered, as there was no confirmation of any kind neither on-screen, nor via e-mail.
Another suggestion would be the implementation of a 'Second Chance' option that allows offenders to avoid getting permanently banned until another violation. Often, as in my case (although, mind you, I still don't know why I got banned), mistakes do occur - be it on user or app's side - and having the ability to 'postpone' a ban until human Support has decided whether it was a genuine offence that deserved or a ban or a second chance, or it was a mistake due to automated measure in place to prevent abuse.
My only and rather wild guess would be that I got banned for sending my mate a link to show him something. However, I've sent links before and there's never been an issue. I don't remember using an URL shortener though such as bit.do (as in this case). So, if this is what got me banned - a genuine, non-harmful link - I believe it would help many guys to know what EXACTLY is forbidden to send in a private (yeah, right - "private") message and what isn't. How was I even remotely supposed to know using this specific shortener could get me banned? Like, seriously!
Hoping for your support on this, lads.
We now link directly to a help page and ban appeal form when you get banned. Moderators typically review and respond to ban appeals within 1-2 days.
Yeah it's crazy how you get ban for no reason and you haven't been on the app for 3 days
Same issue here, the solution offered is not a solution for the problem described so I don't understand why this is marked as answered. The question is live chat support for random bans. It happens to me yesterday in the middle of a chat with a friend just random account banned.
Unfortunately I am bringing the same issue here .
I have been using grindr since 5-7 years and without any reason all of sudden I get notifications that my account is banned :(
It’s really sad …
Jake Johnson commented
I got banned because a twink got upset because I didn’t want to hookup with him so he decided to call me the N-word (hard R) and block me so I couldn’t report. So I called him out publicly and they banned me. So much for being anti-racism. Thanks for telling Black users they should tolerate that behavior
When u ask about why grindr banned you, they will send you this:
Thank you for reaching out.
We know that it is upsetting to be banned and we understand why you would want more information on this, however, for privacy and safety reasons, we cannot provide any more specifics about why your account was closed.
As this decision is final, we will not respond to further inquiries about your account. We appreciate your understanding and wish you all the best.
Jaz 😊 @ Grindr Support„
No any respect for users , even if you have used it for many years.
They do t give a reason at all, so Where is the point?
Dear Grindr team, your app is mostly used for sex date. There are many stories about banned peoples without any reasons, why? Why u dont want to say it?
LGBT+ Peoples need a lot of tolerance. Are you sure your team really understand whats that mean?
Dont think so.
Its just a bit of sad.
Good luck for everyone, grindr 10 years ago was much better.
Another anonymous user commented
Who knew you could get banned by adding a profile picture of a solid colour 🙈🙈
I was just banned as well. I have never bullied anyone, been rude to anyone, or posted inappropriate pics to my profile. I did report a user who was trying to catfish me and asked me for my cell phone number and to reply back on Grindr with a tinder code. I’m not sure if that caused the block or not it but I would like to be unbanned please.
they banned me for no reason over 2 weeks ago and havent replied to my ban appeal emails, ive been a paid member of this app in the past and i feel ripped off. ive been using this app for just over 10 years and after having this done to me and how their customer service is i wouldnt recommend this app to anyone. Fix the problem please
H shajahan commented
Im not. Doing any unwanted activities but my account is banned please unbann my account😪😥😥😓😓
Justin Case commented
I have been banned as well. I have not done ANYTHING to violate their terms or agreements. I just woke up one morning and tried to login and I saw that my account has been banned.
I have sent an email to support and I have yet to hear anything back.
I sincerely hope that all the guys that are in this thread and has the exact same issue I had with being banned for no apparent reason, gets resolved correctly.
Mark Steve Alvarez commented
Plss unbanned my account
All the cute guys are banned because of old and ugly people report them because of they don’t want to date ugly people. So Grindr is slowly being a platform for just ugly gays.
I’ve just been banned for unknown reason. Can it please be unbanned
I got banned for no reason, out of the blue..
I recently got banned too. I told a guy that I didn't want to meet him, he got angry, he said he was going to report me (for what I don't know), he blocked me and then later I got banned. I did nothing wrong. I am still waiting to here back from support in respect to my appeal. I am not too optimistic.
Take me off the banned list!
I’ve managed to get my account unbanned after CONSTANTLY harassing them- as soon as they say ‘no’ reopen the query ticket keep doing it, it took aggges though started in January 2020 finally got a real response solution when they asked to take a pic of myself with email and proof of ID just to verify the account and then they realised the ban was incorrect and lifted it - this was in late October. keeep at them don’t let up, seriously every time they close the ticket open it up again again again and again 👍
I feel cheated