I’ve sent 7 emails to support and they never reply

You are back to the old ways of banning The IMEI number. Your support calls and complaints are going to skyrocket.

You allow so much spam and fake profiles who do not even pay for your service. I cannot even block and report them fast enough. You have dudes on your app charging for their services it is ridiculous and you allow this.

You will lose a lot of paying customers.

There are many other appreciative sites than yours

I have been asking and asking for the circumstances for my account being suspended. That was last week, and I have yet to hear back from anyone? Is this standard practice to suspended w/o stating a reason whatsoever? To my knowledge, I've violated no community rules, but I can't get a response from any defending the suspension.

Are you sure they aren't just creating a new profile? That's happened to me before. I've blocked someone and the next day they're back. I look in the blocked list and it's there still which means they created a new profile.

I see a lot of photos against the guidelines, I have reported and I still waiting moderation from 2 weeks, photo are still on app. But my full dressed photo was removed for Nudity??? Support newer answer. Do we want to treat everyone in the same way?

In what legal world does banning a device, not an email but a device ID legal? When people erase the app and expect their details to be removed, in this case they are not. To keep record of the device ID is to go against the ability for people to have their data erased by choice.

On the topic of banning, there are many vindictive accounts on this app who for receiving rejection will submit a complaint. Yet this app has no issue with spammers, escorts, minors, or those trying desperately to get you to converse off the app.. Or what about the sex shaming, fat discrimination, racial discrimination that occurs ? Maybe ban certain words app wide like racial slurs.. What kind of system is this?

I suggest releasing your Device ID ban and beefing up your verification systems. You cannot be banning paying long standing accounts, or new accounts, etc becuase of an misunderstanding or indiscretion.

Bullying is bad, *** shaming is bad, but impersonation? This app is for communicating, it's not a *** guarantee or given. How are impersonated accounts any worse than blank profiles.. Most of the time people are only in it for the chat or the pics and then boom.. blocked or no response. No one owes anyone anything on this app. It's solely for communication and anything more is up to the individuals themselves.. There are legitimate accounts that lead others on or take advantage of others without the mask of a fake picture yet they remain unscathed.

Treat your clients with respect who have built up the company to the juggernaut it is. Hire new customer service teams, perhaps remotely due to Covid that can work through these requests.. Maybe do an OKcupid and allow certain accounts to play moderator and assist in the process of policing accounts prior to any corporate decisions.

Unban the Device ID's.. It's ludicrous that people are being punished then Stonewalled for their device's eternity over what amounts to broken feelings.

Exactly what happened to me! First they banned me for Impersonating which is absurd, I disputed and sent a picture with my email as instructed. Got lifted, and a few hours later, got banned again and this time saying my account was involved in Spamming Activity. I disputed and asked for details why but all they can do is a templatised answer and why they can’t give more details and my account will still be banned along with my subscription. I will be filing a dispute to my bank!

They are so quick to ban an account without verification first both on the reported account and reporting account. This is just Power Tripping on a whole new level!

Same issue here! My 2 accounts both have xtra subscriptions got banned. I’m pretty sure some power tripping customer service diva in Grnder is involve in this. I’m pretty sure when he sees this comment, this will get deleted!

It’s so easy to report a profile and Grnder is so quick to ban and terminate a profile without verifying with the said account if the report is legit or just some salty revenge.

I feel that the Divas at the Grnder Customer Service are quick to ban if you are average looking which is a double standard in itself isn’t it?

They keep on saying they uphold transparency but they can’t give you a detailed reason why they banned your account. For them, their the Divas and you are just living in their world.

No one replying support emails.
I can’t understand why is the reason.

In my area its a guy ,who always report my accounts, i got two phone banned in least than a year, and i cant continue using the app, any solution? because this guy do this to me and two friends more...

as with any other hookup type app most all of them allow you nude pictures I think it would be best if you would allow nudes for people to see what the other person is working with to see whether or not you want to ****.

Banning using IMEI goes against European Data Protection Law.
You banned me 3 months ago without any reason/justification (I tried many times to get an answer form you via your support desk and your twitter account) using my IMEI without my authorisation.
From what I supposed, I was reported after meeting a guy that left my place with intimate videos on his phone, that blocks me just after leaving and surely reported me so I was not able to ask him not to post these videos.
The way you ban is just properly insane.

Please I miss my account on Grindr app 😢😥🥺

I want my account back please I

To many bots fake profile. Must be able to verify email address or by text to create profile. If can take ethnics away from choosing whom we like. Take the **** tap but away it freaking bots doing it. Im tired of paying for ultra and no getting VIP services. Fix it!!! Give me back where I can only search for my choice of color or race.

Using fake ages as codes that they sell drugs. The use of fake ages to circumvent the age filters.
Using 69 as a joke age

Make it so guys have to send a pic of themselves for you to verify themselves before letting them on the app it’s seriously bad and there more fake profiles than ever on here it will stop all the fakes and catfish and spammers...

This is extremely bothersome. It is already making me refrain from using the app. Unless it is fixed I will delete my profile and remove the app. The blocking feature cannot be a privilege. If Grndr intends to force us to upgrade, it may instead backfire.

I'm getting so many bots telling me to go to certain websites. I'm sure Grindr people are well aware of this. They should have something to auto ban users who put these sites in their profile or messages, if they haven't already and/or if it's even possible