Unfortunately I am aware of the apps financial status and staffing issues and AI moderation is a way to save $. But please publish the accuracy specs of your moderation platform. At this point, since you changed the user agreement to not have to specify what violation occured who's to say the AI was correct when you have an overworked backlogged staff member handing your appeal who can just deny it without even really reading it Hell, even Facebook/Instagram has more oversight opportunities for users than this. If this is something that can't/won't be done you should completely remove the chance to appeal all together. Unfortunately I've had issues with human moderation as well in the past because for example I'm in South Carolina on election Day last year I was uploading my pictures I got them denied they weren't showing excess skin but they were still denied six times in a row then that account was banned. Now mind you show me no skin but as soon as I leave to go home and hit Georgia a few hours down the road and put in the exact same pictures they were all approved and that was honestly feeling just because I was a trans woman uploading some pictures apparently that is not able to be done in South Carolina it seems without getting banned. There needs to be a consistent and more publicly known standard of moderation for this app or you're going to lose it to sniffies which is already happening. Still a merger might be in the future for you guys to be looking into.