You’re making tons of money and not serving your loyal premium customers. Most recently, it barely functions. I repeatedly have to close and reopen it just to carry on a consistent conversation. Also, WHY did you take away the search previous chat feature?? I may recall a something that was said and search for that word to find the person. No longer. It makes no sense to remove good features. Someone is going to offer a better option and you will lose business overnight. Read the long list complaints. Fix it!!