Mediation on banned accounts
There is no mediation or coherence when users wish to discuss banned accounts
There is no process
The draw bridge rolls up
There are TWO sides to any argument
Grindr is simply taking the Chinese Communist Party approach (is it because you are owned by a Chinese company maybe??)
GRINDR doesn't ask questions in order to examine all the facts Grindr doesn't listen to both sides of the argument before action is taken Grindr simply pushes a pause or stop button without both sides being fully understood
So why is that? Why is there no due process?
AdminAlice Hunsberger (Admin, Grindr) commented
You can also read our blog post here, where we address the accusation that we "ban for no reason" - https://blog.grindr.com/blog/spam-banning-support-and-moderation-update
The simple truth is that Grindr has nothing to gain, and everything to lose, by banning users for no reason. That said, we work hard to keep Grindr safe and free of behavior that violates our Community Guidelines and Terms of Service. Prohibited behavior includes: spam, impersonation, prostititution and solicitation, marketing of outside services, harassment, drug dealing or promoting drug use, underage users, and other negative activities on Grindr. For example, if someone knowingly files a false report about a user, in an attempt to get them banned, that can result in the reporter being banned.
The work to handle bans on Grindr is incredibly difficult, and we combine complex software with over 100 people on our customer support and moderation team to do that work. The work of our users who submit reports when they see bad behavior is incredibly important. We appreciate your help.
Even still, mistakes can happen. In some cases, a warning is more appropriate than a ban. We will introduce a warning system later this year, but in the meantime, we have a process for banned customers to appeal their case. All ban appeals are investigated by our support team members. The process is time consuming and expensive for Grindr, but we want to correct any mistakes.
We often hear the complaint from a banned user, “I got no explanation for my ban.” This is a tough one. There are a few reasons why we can’t provide much detail. First, it’s important to protect the privacy of users who may have reported the issues, so we can’t say “User [XYZ] reported you for solicitation.” Secondly, for some abuse, such as spamming, the details we might provide help the abusing party improve their methods. When people know how they were caught, they are just that much harder to catch the next time.