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  1. Have a way to filter out bots solicitation and scams

    24,856 votes

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    2812 comments  ·  Grindr Feedback  ·  Admin →
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    Anonymous commented  · 

    The worst CS ever Gay men who seem to hate other gay men Sounds about right hey

    Anonymous supported this idea  · 
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    Anonymous commented  · 

    Open Letter to be published via LGBT Forums.

    Good afternoon

    My account was suspended some weeks back due to alleged breaking of Grindr policy’s.

    However you refused to confirm what breaches had been made and any supporting evidence. There was no breach as it was a mere reporting of my account by other Grindr users who I failed to correspond or meet with I’m now aware.

    I have now been advised by other Grindr users that you most probably had registered my device via its IMEI not to allow me to create another account.

    Through various tests on my device I now believe this to be the case. Therefore this was reported to Apple some weeks ago. Apple how now asked me to confirm that my device has been banded via IMEI via correspondence with Grindr. They have advised you should be able to confirm this?

    I will look forward to a speedy reply.

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    Anonymous commented  · 

    Open Letter

    Good morning Grindr Customer Support

    I with further to the suspension of my account and my Apple device.

    A Data Subject Access request was submitted through your UK representative, Datarep as requested by Grindr customer services. Datarep have confirmed they have responded to all requests but the failure to supply the data falls within Grindr itself. Therefore please can you confirm you have received theses requests from Datarep? If so, the reason for your refusal to comply. Your refusal shows your contempt of European Data Laws.

    I further wrote to you asking if you could confirm that my device to access my Grindr account had been restricted from the Grindr servers. Therefore you registered the IMEI of the device on your servers to stop any future use of this device being used to access a Grindr account and I further asked if you had registered the IMEI of my device on any other servers. My devices manufacturer Apple had asked me to confirm this so I awaited your response. Apple have stated they would not expect any of there devices to have any restrictions applied when there App Store provides both a free and a subscription Grindr service app. Yet again you have failed to respond to my previous request. Please could you explain why?

    I have now written to the Authorities Consumer Market advising them of my position and your unwillingness to co-operate. I have suggested through many LGBT forums as a matter of urgency that the many other European Grindr users that have found there device has been restricted from using the Grindr service writes to them and make a compliant.

    I would ask that you respond to the above points raised and look forward to a speedy reply.

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    Anonymous commented  · 

    Hi,

    Thanks for contacting Grindr Support.

    Our Review Team must ensure that all profile content adheres to Grindr’s Community Guidelines and treat every report very seriously.

    These guidelines exist to let you express yourself freely while also helping us maintain the safe, authentic, and accepting environment we strive to cultivate.

    In order to further investigate the reason behind your ban, the first step is to fill in this Ban Appeal form, tap here: https://help.grindr.com/hc/en-us/requests/new?ticket_form_id=360006344733

    Important notes:

    • It may take several days for the team to review and reply to your appeal.
    • Please don’t reply to this email or create duplicate tickets as it will only slow down the overall process.
    • The review will be conducted by a trained team member who was not involved in the initial decision to ban your profile.
    • Remember to be honest in your answers and give as much detail as necessary.

    Regards,

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    Anonymous commented  · 

    I was annoyed as I was a Grindr Xytra member and they point blank refused to give me a reason for my account ban and again refused to refund my membership.
    I spoke to Barclaycard and they started a charge back to Grindr and successfully refunded my money. They however will not admit they have blocked my iPhone as Apple have advised they have no legal right under Apples privacy policy to access my personal handset details. It will not allow me to create another account so that’s what I believe they have done.

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    Anonymous commented  · 

    I think you will find Grindr does not read and respond to any appeals There lots of messages on other sites saying there is legal action being considered considered against Grindr for bans on accounts without a reason given when the block the IMEI of the device meaning that device can’t never be used on certain apps

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    Anonymous commented  · 

    19 months on grindr

    3 months into a 12 months xtra account and I got banned today for no reason I’ve tried to reach out but they won’t tell me why I’m banned

    They won’t even refund the other 9 months membership I cannot now use. How can they take your money but then not allow you to use the service without giving a reason. That’s plain FRAUD

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    Anonymous commented  · 

    This is the company that constantly breaks the European laws by refusing to give refunds on subscription account after banning the user but refuses to inform people why they have been banned. In most cases the users has not broken any rules but this company seems to like to inflict controversy among the LGBT crowds
    Worst company ever

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    Anonymous commented  · 

    The staff at the end of the email are so rude unhelpful and gay unfriendly You would think they were straight guys who has been abused at childhood how they respond to people The worst app for customer service on the gay scene and there new price plans are the biggest rip off ever Not long till Grindr disappear as so many more Appa now who know how to treat there customers

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    Anonymous commented  · 

    Rob needs to get a grip as I’ve responded numerous time.....this is the hopeless customer service that Grindr offers....they have no idea of how to communicate with users and are the most unhelpful

    Remember if Grindr blocks you IMEi and it’s an Apple device then report to Apple ASAP

    Rob (Grindr Support)
    Oct 21, 2020, 6:56 PDT

    Hello,

    We have received an access request from a third party on your behalf. We've received your access request, however, we have not received the information from you that will help us verify your identity. Unfortunately, we cannot provide your data to you without completing these verification steps.

    Please know that once you submit the requested information, and we can verify your identity, we will be happy to provide you with your data.

    Regards,

    Rob @ Grindr T&S

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    Anonymous commented  · 

    As you can see they try to come across as professional but they will ignore the email and Grindr has the worst customer service. Staff are rude, arrogant and unhelpful

    Thanks for contacting us! Your request has been received and we'll get back to you as soon as possible. If you’d like to email an update, please reply to this email or use this link help.grindr.com/hc/requests/ to review status or add additional comments.

    Talk soon,

    Your friends at Grindr Support

    To add additional comments, reply to this email.

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    Anonymous commented  · 

    If you email Grindr and ask them to confirm the device IMEI is blocked from there servers and you have an Apple device under warranty Apple will exchange your device

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    Anonymous commented  · 

    THERE CUSTOMER SERVICE IS THE WORST THEY SELECT SWHIXH EMAIL TO RESOND TO BUT SEEM TO IGNORE MANY THEY SEEM TO HATE GAY PEOPLE ANS INCITE TENSIONS FROM THERE WORDING OF THERE EMAILS

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    Anonymous commented  · 

    You ban people’s accounts and give no reason but you keep the moneys for the subscription and won’t refund Luckily Apple have refunded my subscription cost I hope many innocent people like me no longer use your app as your subscription services is fraud

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    Anonymous commented  · 


    Rob (Grindr Support)

    Dear Subject

    We received your request via Datarep in regard to your subject access request. In our response to you on August 12, 2020, we provided you with the verification steps needed in order to honor your request. Unfortunately, we did not receive this information from you and as a result we were unable to verify your identity. Grindr remains happy to provide you with your data upon receipt of the verification steps. For your convenience, I've provided the steps below:

    Please send a high-resolution copy of a government-issued ID or passport (must include your date of birth, name and photo), along with a clear photo of yourself holding a piece of paper with your email address in a reply to this email. Alternatively, you may send a print-out copy of this email along with a high-resolution copy of your government issued ID or passport, and a clear photo of yourself holding a piece of paper with your email address via postal mail to:

    Grindr LLC

    ATTN: ID Verification

    PO Box 69176

    West Hollywood, California 90069

    Additionally, you may review our Privacy Policy and download our Third-Party Disclosure for any questions you have on the data we collect and share with third-parties.

    Regards,

    Rob @ Grindr T&S

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    Anonymous commented  · 

    If you are in the UK there is a Company Datarep who deals with any data enquiries in the UK for Grindr Google them and drop them an email as they are getting fed up with Grindr breaking Data Protection Laws in the UK

  2. Notifications that are grouped, detailed, and replyable

    3,421 votes

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    41 comments  ·  Grindr Feedback » Difficult to find my "type"  ·  Admin →
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  3. Please restore ethnicity filter

    9,405 votes

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    1800 comments  ·  Grindr Feedback  ·  Admin →
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