If you're a premium subscriber they just want your money they don't give a shit about anything else I learned that the hard way they have no problem banning an account fucking you out of whatever is left of your subscription and not giving you an answer. I suggest you get used to it if you want to continue using the app. If I have a profile that gets banned I just create another bogus email address and open up a new one I can play their game if they want.
If you're a premium subscriber they just want your money they don't give a shit about anything else I learned that the hard way they have no problem banning an account fucking you out of whatever is left of your subscription and not giving you an answer. I suggest you get used to it if you want to continue using the app. If I have a profile that gets banned I just create another bogus email address and open up a new one I can play their game if they want.