In my case I was trying to help someone out that was homeless. This person got into my Grindr account and basically took it over. I am not on everyday so it was probably about thre or four days before I released what happened. I immediately regained control of my account and made it clear that my account was temporarily stolen from me. But I got banned because of it. Told that I was pretending to be someone else. So I have to pay the price. Would have been nice if I could have reached anyone at this app that could have helped me. But guess that is to much to ask for.