Getting UNBANNED must be faster - via live chat support or a 'second chance' feature
Hi all,
I just got banned while talking to a mate on Grindr. Out of the blue. No warning, no explanation, no nothing. This is all but ridiculous!
I've been using the app for, I don't remember how long now - 6+ years maybe, as it's still not possible to check account creation date despite my feedback to Grindr on the subject months ago - and their system banned me in an instant as if I was using fake ID, advertising, selling, you name it bannable misconduct. Obviously, none of these apply. Yet no first or second warning, nothing at all - just a 'Your account has been banned for violating our Guidelines or Terms of Service' message while I was online and chatting.
This said, I'd like to call for the introduction of a live chat service for users to be able to contact Grindr Support directly and in real time. Right now I'm not even sure whether my in-app report got sent or delivered, as there was no confirmation of any kind neither on-screen, nor via e-mail.
Another suggestion would be the implementation of a 'Second Chance' option that allows offenders to avoid getting permanently banned until another violation. Often, as in my case (although, mind you, I still don't know why I got banned), mistakes do occur - be it on user or app's side - and having the ability to 'postpone' a ban until human Support has decided whether it was a genuine offence that deserved or a ban or a second chance, or it was a mistake due to automated measure in place to prevent abuse.
My only and rather wild guess would be that I got banned for sending my mate a link to show him something. However, I've sent links before and there's never been an issue. I don't remember using an URL shortener though such as bit.do (as in this case). So, if this is what got me banned - a genuine, non-harmful link - I believe it would help many guys to know what EXACTLY is forbidden to send in a private (yeah, right - "private") message and what isn't. How was I even remotely supposed to know using this specific shortener could get me banned? Like, seriously!
Hoping for your support on this, lads.
Kind regards!
Doondie
shared this idea
We now link directly to a help page and ban appeal form when you get banned. Moderators typically review and respond to ban appeals within 1-2 days.
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Anonymous
commented
I have 0 idea why I have been banned from the app!!! I was enjoying speaking to people and then it just cut me off?? Confused and angry.
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Brian
commented
Some guy was rude to me and l was rude back and l was banned I am using a different application.
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Anonymous
commented
I've just been banned for no reason as well!? Chatting with this really cute and boom, I come on the next day and I'm suspended??
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Anonymous
commented
Been banned for no reason ??? What’s happened???
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Anonymous
commented
all we nned a second chance feature!!!!!!
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Anonymous
commented
Banned for no reason. Automated responses from customer service are no help in resolving the issue and now those don’t even respond! It has been weeks still with no explaination of why I was banned.
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Anonymous
commented
Hi i ve been banned and i dont know why llease could explain and let me use again the appl
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Anonymous
commented
I am banned I request unbanned
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KM1988
commented
Banned for no reason. Haven’t even used the app in days. No explanation given. This has happened to me before a few years ago and I was told someone had reported my profile. There should be actual proof to back up any claim you have spanned, been abusive, done something illegal or done something offensive. Shouldn’t just ban people for no reason, especially on the grounds that someone said so. Still confused what I’m supposed to have done.
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Johnny
commented
I am actually annoyed Grindr always f***s up and we get no explanation? Wtf like I don’t understand it is the dumbest thing ever! I tried getting support and all they said was they couldn’t do anything and then they stopped replying. Now I can’t even make another account with my other email
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Tyler Wolf commented
Hey I was suspended for know reason I don't know what I did wrong I apologize if I do anything wrong
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Steve Bob commented
what the h***, banned for no reason and customer support absolutely terrible when anyone is trying to gather further information regarding their suspension.
And it looks like I'm not the only whose p*ssed with this BS. -
Rlrl1234
commented
Same here. The **** with grindr seriously I am so ****** off. All of those archieved chats and favorited accounts MATTER TO US. Be at least responsible and clear enough with the reason of why I am banned.
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JegiJegi
commented
What is your assurance that we really violated the user terms? What if that person who report to ban my account is really the rude one, because we are not compatible due to my preference and he is obviously obsessed with me? Why you can’t send our violations first and check our side. This is ridiculous that you are banning our account without a warning.
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Anonymous
commented
we need to go to their offices and protest, their treatment of gay men is pretty low...protesting outside their office building will get attention...
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Anonymous
commented
I got banned to and after many emails to ask why they still would not tell me...it seems Grindr will ban anyone they dont like for frivolous reasons..
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Anonymous
commented
im also banned and suspended on my both account in different devices, its annoying since customer service only replied copy paste email.poor customer service
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Billy D
commented
I had a 5-year account, got banned for God only knows what, probably made somebody mad so they reported me for who knows what, no explanation. Can't get back on. No matter what I try, and zero response from the grinder community, or from the app itself. I wonder what exactly the problem is, if it is fixable. But it did not happen until I decided to pay for the app. I suppose the lesson is deal with advertisements to avoid being banned.. if they got money they don't like it apparently LOL.. it is actually quite aggravating. And as of still five or six months later I cannot access it. So I guess it's a lifetime ban..
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Austin
commented
Literally same!!! I’ve sent them multiple emails and it won’t even let me make a new account on either of my phones I’m ****** and I told them I’m going to take legal action.
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Andy
commented
I was being bullied and harrassed by a guy since october 2019. I updated my profiled photo and he gat ao rounded up andt started doing it again! I begged him to stop writing me, but he kept doing it and enjoying my unsettledness. I reported him, but grindr ignored my reports. Then, he reproted me back and grindr banned my 3 year account…. They realy llow thieves, criminals, ******* and drug dealers! they dont get banned! They can post the pics they want, even the forbuden ones! but a guy gest harrassed and gets blocked! What a petty app